Complaint Resolution Process
SunSolar Energy will acknowledge receipt of your complaint within 5 business days.
SunSolar Energy undertakes an initial review of the complaint and determine what, if any, additional information or documentation may be required to complete an investigation:Solar Secure will contact you in this instance.
SunSolar Energy investigates your complaint objectively and impartially, by considering the information that has been provided by you and our own information.
Where appropriate, SunSolar Energy may amend our business practices or policies, to reflect our corporate responsibility.
SunSolar Energy records your complaint for continuous improvement of our processes and monitoring complaints from our customers through regular reviews. In the instance that you are dissatisfied with our decision, you always have the right to lodge a complaint with your relevant federal, state or territory Ombudsman, office of fair trading, consumer protection agency at any time.